Automation · Customer support

Customer support that never sleeps

Your customers expect instant answers, at any hour. We build chatbots and automatic replies that resolve frequent questions, collect data and hand over to your team only when needed, on your website and WhatsApp.

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  • 24/7 chatbots
  • Website and WhatsApp
  • Smart handover

What’s included

Everything your customer support

Custom chatbot

An assistant that answers frequent questions and guides the customer towards a purchase or support.

AI-powered replies

We integrate AI to understand questions in natural language and give precise, non-robotic answers.

Handover to the team

When the case calls for it, the bot passes the conversation to a person with all the context.

Tickets and CRM

Every query automatically creates a ticket or contact in your CRM, so no request is lost.

How we do it

How we do it

  1. We build the chatbot

    We train the assistant with your frequent questions and your tone, and deploy it on your website and WhatsApp.

  2. Instant replies

    The bot resolves repetitive questions on its own (opening hours, orders, appointments) at any time of day.

  3. Handover with context

    When the case needs it, it passes the conversation to your team with the full history already collected.

  4. Follow-up and improvement

    Every query creates its ticket in the CRM and we review the ones that slip through so the bot resolves more each time.

The bot filters, your team decides

Every query to the right channel

The assistant takes in everything that comes through your website and WhatsApp, instantly resolves the repetitive stuff and only hands off to a person, with full context, when it’s truly needed.

Incoming queries Web · WhatsApp · 24/7
AI chatbot Understands and sorts
  • "What are your opening hours?" Handled by the bot
  • "Status of my order #4821" Handled by the bot
  • "I want to change my appointment" Handled by the bot
  • "Complaint: faulty product" Sent to your team

~80% of common queries resolve on their own. The rest reach your team with a ticket already created in your CRM.

FAQ

Preguntas frecuentes

Will a chatbot replace my team?

No: it complements it. The bot handles the repetitive work and the immediate first response, and your team focuses on the cases that truly add value.

Can it work on WhatsApp?

Yes. We implement automatic support on your website, WhatsApp and other channels, all connected so the conversation is never lost.

Does the chatbot use artificial intelligence?

When it adds value, yes. We integrate AI to understand natural language; for simpler flows, well-designed decision trees are enough, faster and more predictable.

More automation

Other automation services

CRM and sales Email marketing AI automation App integration Document management

Shall we start?

Get your customer support up and running

Tell us about your case and we’ll give you a clear plan and quote, free and with no obligation.

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